CG44 FAQ — Frequently Asked Questions with Detailed Answers

Cg44 supports the most popular payment methods in Bangladesh. You can currently deposit and withdraw through the following:

• bKash — Minimum deposit ৳300, with withdrawals typically processed in 10–30 minutes.
• Nagad — same limits, equally fast processing.
• Rocket (Dutch-Bangla) — Minimum ৳300, processed within 30 minutes.
• Local Bank Transfer — Supports DBBL, Dutch-Bangla, Islami Bank, and several other banks. Minimum ৳500, processing time 1–3 hours.
• Credit/Debit Card — Visa and Mastercard accepted.

Deposits via all payment methods Free. cg44 charges no fees on withdrawals either, though your bank or mobile financial service may apply a small charge. For more details, visit the Financial Transactions page View.

As part of its responsible gaming commitment, cg44 offers two options:

1. Temporary Break (Cooling-Off): Go to Profile Settings → "Responsible Gaming" → "Cooling-Off Period". You can pause betting for any duration between 24 hours and 30 days. Betting will resume automatically once the period ends.
2. Permanent Closure (Self-Exclusion): Your account can be fully locked for anywhere between 6 months and 5 years. During this period, the account cannot be reopened. You can do this through Settings or by emailing support@cg44.click.
3. Permanently deleting your account: Send an email to support@cg44.click with the subject line "Account Closure Request". If you have a remaining balance, withdraw it first — recovering funds from a closed account can be complicated.

Need help at any point? Reach out via live chat. For more information, Responsible Gaming page View.

Accounts are typically locked for one of two reasons:

• Too many incorrect password attempts: Entering the wrong password 5 times in a row will temporarily lock your account for 30 minutes as a security measure. Try again after 30 minutes.
• Suspicious activity: Your account may be flagged by the security team if simultaneous logins from multiple devices or unusual transactions are detected.

Troubleshooting steps:

1. Wait 30 minutes, then try again.
2. Forgot your password? On the login page, click "Forgot Password?", then reset it using the OTP sent to you.
3. If the issue persists, contact us via live chat or email support@cg44.click with your registered number. Most issues are resolved within 1–2 hours.

Remember, cg44 support will never ask for your password — if anyone does, it's a scam.

All current and upcoming offers on cg44 Promotions page The page is updated at least 2–3 times a week, and new offers come in almost daily during major tournaments or festive seasons.

Where you can find offers:

• Promotions page — full details of all current offers are available here.
• Dashboard banner — Personalized offers will appear on your homepage once you log in.
• Mobile App Notifications — Keep push notifications enabled in the app so you're alerted the moment a new offer goes live.
• SMS/Email — If you agreed to receive promotional messages during registration, offers will be sent directly to your phone.

Each offer has its own validity period — some last 7 days, others run for a full month. Always read the terms and conditions before claiming an offer. On the Rewards page You can also explore exclusive benefits through the VIP programme.

The most common reason the app fails to open is an outdated version or a cache issue. Follow the steps below to resolve it:

1. Force-close the app: Close the cg44 app by swiping it away from your phone's multitasking screen, then reopen it.
2. Clear cache: Go to Phone Settings → Apps → cg44 → Storage → tap "Clear Cache". Do not clear data — cache only.
3. Update: Download page and download the latest APK from there. Install it over the existing version — your data will be preserved.
4. Restart your phone: Simple, but it works more often than you'd think.
5. Reinstall: If none of the above works, uninstall the app and Download Page Install the new APK from the download page. Have your login details ready.

On Android, you'll need to allow installation from unknown sources — go to Settings → Security → turn on "Unknown Sources". iOS users can visit cg44.click in Safari and use the mobile web version.

KYC (Know Your Customer) verification at cg44 is a one-time process — typically required at your first major withdrawal or during a security review. It is a mandatory requirement under international gaming licensing regulations.

What you'll need:

• ID document (any one of the following): A clear photo of your National ID (NID), passport, or driving licence — both front and back.
• Selfie: A natural selfie holding your ID document.
• Payment method proof (for large withdrawals): A bKash/Nagad screenshot clearly showing your number.

How to deposit: Profile Settings → "Verification" → upload your file. Verification is usually 24–48 hours Verification is usually completed within this timeframe, though it may take up to 72 hours during busy periods. You'll receive an email/SMS notification once approved.

Under cg44's policy, One account per person only Allowed — creating multiple accounts using the same mobile number, NID, or bank account is strictly prohibited.

However, if two different people living at the same address or sharing the same IP — such as a husband and wife or siblings — each open their own account using their own NID and mobile number, this is generally permitted. Both accounts must have distinct KYC details.

Important: If the same person opens a second account:

• Both accounts may be permanently suspended.
• The bonuses and balances of both accounts may be forfeited.
• You will no longer be able to register with cg44 in the future.

If you're unsure, check with support before proceeding. Terms & Conditions page You can find full details on this here.